Refunds and Complaints
Cotswold Printing Co requires any printing to be returned in full before agreeing to reprint. If Cotswold Printing Co deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reproduce.
There is no way to effectively and efficiently measure distances on clothing items individually as each garment is loaded onto the press by hand. Cotswold Printing Co ensure as many quality control checks are in place as possible to result in a consistent print and/or embroidery across all clothing garments. Any deviation between clothing garments will not be considered a misprint and Cotswold Printing Co will not reprint or refund these items.
Cotswold Printing Co is not responsible for manufacturer defects such as colour inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment.
We are not the manufacturers of these garments, so Cotswold Printing Co cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.